Return & Refund Policy

At RANISA, every outfit is carefully inspected and prepared before it leaves our house. As our pieces involve detailed craftsmanship and delicate handwork, we follow a clear return and refund policy for both purchases and rentals.

For Purchased Outfits

We accept returns only in the case of a genuine manufacturing defect.

If you receive an outfit with a manufacturing defect, please contact us within 24 hours of delivery and share clear photographs and a video of the issue. Our team will review the concern and confirm whether it qualifies as a manufacturing defect.

If the defect is confirmed, RANISA may offer a repair, replacement or another suitable resolution, depending on the nature of the issue and product availability.

No monetary refunds are provided for purchased products.

Returns will not be accepted for:

• Change of mind or personal preference
• Colour preference or minor colour variations
• Size-related issues where the correct size was ordered
• Minor variations in handcrafted embroidery, embellishments or finishing
• Damage caused after delivery
• Stains, makeup marks or improper handling
• Alterations made by the customer or a third party
• Any issue that is not determined to be a manufacturing defect

For Rental Outfits

Rental outfits are provided for a specific function or event and therefore follow a separate return policy.

The rented outfit must be dispatched back to RANISA on the very next day after your function.

Once the outfit is received, our team will inspect it for its condition.

If the outfit is returned on time and without any damage, stains, tears or missing embellishments, the security deposit will be refunded in full.

In case of damage, the actual repair or restoration cost will be assessed and deducted from the security deposit. The remaining balance will then be refunded.

The security deposit is not a rental refund. It is a refundable security amount held against possible damage or loss of the outfit.

Rental Cancellation & Refund

Once a rental booking has been confirmed, the rental amount is non-refundable.

If you are unable to use the outfit after confirming your booking, the rental amount will not be refunded.

Any exception to this policy will be considered solely at the discretion of RANISA and based on the circumstances of the booking.

Important

For both purchased and rented outfits, customers are requested to inspect the garment immediately upon receiving it.

For any concern regarding a manufacturing defect or damage present before use, please contact RANISA immediately and provide photographic or video evidence.

RANISA reserves the right to inspect and assess every return before approving any applicable resolution or security deposit refund.

Every RANISA piece is created to be treasured. We simply ask that it be treated with the same care with which it was crafted.